MS and E Personal Account Executive – Sacramento Kings (Sacramento, CA)

January 24, 2012

Summary

This position is responsible for providing championship-caliber service to all guests of the Sacramento Kings and Power Balance Pavilion.

Key Responsibility Areas (KRA’s)

  • Actively participates in Team Member sales skills training and development opportunities and Team Member sales activities.
  • Build relationships with potential customers in person and over the phone.
  • Develop, enhance and maintain relationships with season ticket account holders.
  • Proactively communicate with customers to determine their needs and to be an expert on the products and services offered by Maloof Sports & Entertainment.
  • Develop new business through prospecting, outbound cold-calling, and soliciting referrals.
  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and making sound decisions based on available facts.
  • Enthusiastically answer routine calls such as game night questions, customer profile changes and account balances.
  • Coordinate annual projects related to seat relocation, renewals and playoffs.
  • Responsible for answering, routing and trouble-shooting all incoming telephone calls in concert with greeting customers and visitors in the Welcome Center during Kings games.
  • Participate in various special projects as required.

Qualifications

  • Minimum of two years of sales and customer service experience.
  • Sales oriented; committed to teamwork and catering to the customer.
  • Strong communication, prioritization and organization skills.
  • Excellent problem-solving skills & ability to multi-task.
  • Call-center experience, preferably in the sports or entertainment industry.
  • Proficient with MSWord, Excel, TicketMaster and Arctichs experience preferred.
  • Available to work various shifts including evenings, weekends and holidays.

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