Part-Time Guest Services Attendant – Philips Arena (Atlanta, GA)

January 23, 2012

Come Be Part of the First Class Team at Philips Arena! Philips Arena, world class entertainment venue and home to Atlanta’s Hawks (NBA) and Atlanta Dream (WNBA), has immediate openings for part-time Guest Services Attendants.

Guest service and safety are the highest priorities for all Customer Service department Team Members at Philips Arena. A common goal of all event staff is to provide our guests with a consistent level of impressive service that enhances their entertainment experience.

Areas of responsibility change by post assigned on an event by event basis and include:

  • Communicating effectively and professionally with guests
  • Appropriately greeting guests and scanning tickets
  • Searching bags of guests entering Philips Arena according to set guidelines
  • Anticipating guest needs and concerns
  • Directing guests to seating sections as well as other attractions and amenities within Philips Arena
  • Handling guest issues according to arena guidelines and code of conduct; writing incident reports in accordance to policy

QUALIFICATIONS

  • 1+ years previous customer service experience preferred
  • Team player attitude and ability to work in a team environment
  • Good verbal and written communication skills; basic report writing skills necessary
  • Ability to interact with a diverse group of guests in a friendly and positive manner
  • Physical requirements include ability to stand 4-6 hours at a time and walk up and down stairs
  • Must be able to work a flexible schedule to include nights, weekends and holidays; must be able to report to work at 5:15 for weekday events
  • Work shifts that could last one to two (1-2) hours after the event ends
  • Work posts located on the upper level (fairly high up in the Arena); located on an elevator, in a stairway, roving a parking deck, standing at a post alone and in the cold, heat and rain

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