Season Ticket Service Internship – Spurs Sports and Entertainment (San Antonio, tx)

January 25, 2012

Position Description: Season Ticket Service Internship
Reports to: Service and Retention Manager

GENERAL JOB DESCRIPTION

This internship position is identified for a current student or recent graduate. This position is a great opportunity to gain hands-on service and sales experience in the sports and entertainment industry. The timeframe for the position is Seasonal.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrated alignment with the company's mission and core business values; 2) Collaboration with key internal/external resources and 3) Ongoing self development.

Internship pay: $7.25/hr
Internship length: January 2012 – May 2012 (NBA Season)
Positions Available: 1

KRA’s (Key Responsibility Areas)

  1. Supports Season Ticket Service Team members with Service & Retention initiatives, including special events, Season Ticket benefit fulfillment and special programs for all three SS&E Franchises. (Spurs, Silver Stars & Rampage)
  2. Engages fans thru phone, email, and personal interactions; provides customer service and collaborates with staff members to enhance the fan experience.
  3. Identifies printing and supply needs of office and Season Ticket Headquarters and maintains organization for optimized efficiency.
  4. Updates customer-relationship management (CRM) database in a timely and accurate manner following fan interactions and at the request of Service Team.
  5. Selects and executes in-game promotions including Fan 15, Season Ticket Holder of the Game, and Co-Captain.
  6. Assists Service & Retention Manager with special projects.

PERFORMANCE MEASUREMENTS

The following measurement methods are intended to provide a sound basis for assessing the performance of the jobholder in this position.

  • Weekly Supervisor/Employee Meetings.
  • Daily feedback when necessary.
  • Service Surveys and Internal/External Feedback.
  • Achievement of Business Units Strategic Goals.
  • Self Development and IDP Goals.

Minimum Qualifications

  • Flexible schedule with the ability to work nights and weekends.
  • Reliable transportation.
  • Excellent written, verbal and computer skills.
  • Dependability.
  • Self-starter, highly motivated individual.
  • Ability to work with all types of people.
  • Ability to adapt to changing projects.

Note: When you apply for this job online, you will be required to answer the following questions:

  1. Are you currently working toward a bachelor's or advanced degree, with a need for an internship?
  2. Please provide an example of a time where you provided exceptional service.
  3. Do you have a flexible availability, including the ability to work evenings, nights, weekends and holidays as needed?

Apply for this position