Suite Services Executive – Houston Rockets (Houston, TX)

January 23, 2012

ESSENTIAL DUTIES and RESPONSIBILITIES include the following (Other duties may be assigned to meet business needs)

Suite client account management

  • Develop, enhance and renew suite relationships by exceeding & managing expectations of all contractual elements and provide opportunities for added value where possible
  • Manage day-to-day needs for all accounts including but not limited to additional ticket requests, suite rentals, Team and concert communications, etc.; liaison for all messaging to suite accounts
  • Present ideas and opportunities to help grow the business of each suite partner by keeping up-to-date with the goals, objectives and competition of each suite partner
  • Maintain and strengthen relationships with suite clients outside of standard office hours – during Rockets games, concerts, and off-site meetings and events
  • Create, develop and implement all benefits, services, programs & events for suite holders
  • Utilize ticketing systems (Spotlight, Goldmine, and Vertical Alliance) to grow business where needed; sort and build tickets every month
  • Serve as interface with suite sales, ticket sales/service and corporate sponsorship departments to maximize revenue potential
  • Work with Levy Restaurants and the Box Office to ensure seamless catering and ticketing processes
  • Issue and secure contracts, deposits, insurance, etc.
  • Additional tasks as directed by supervisor

Department inventory and event management

  • Take ownership and management of additional areas, i.e. liaison to departmental groups within Rockets organization and outside organizations/areas, as assigned
  • Assist wherever necessary to further market and promote Team and suite partners
  • Provide unprecedented customer service and superior level of productivity and responsiveness
  • Liaison responsibilities: Monthly Admin Events (with Levy), Manage/Create/Maintain Suite Recap Decks, Handle all electronic contract files, Track Aging Report for weekly updates

Mon-Fri 8:30-5:30pm + Rockets games and other 3rd party Toyota Center events as needed; will require some weeknights, weekends and holidays. Some travel may be required for partner meetings and visits with out-of-town clients.

MINIMUM QUALIFICATIONS

  • Bachelor's degree preferred
  • Minimum 1-2 years experience in account management, marketing or events/promotions
  • Must be detail-oriented and organized
  • Must be able to meet deadlines and follow through on project outline or strategies
  • Must have high level of decision making and accountability
  • Ability to multitask effectively
  • Communicate (both written & verbal) in a concise and effective manner
  • Must be able to understand partners’ objectives and look for ways to associate with the Team's assets
  • Must be able to interact and manage staff and business associates in order to implement events, promotions and other related activities
  • Must be able to identify and address issues or problems which may arise during relationship/partnership
  • Candidate must have previous experience in the area of client servicing, client relations, promotions, event marketing, agency, media, sponsorship or sales
  • Must be comfortable in negotiating and selling premium inventory as well as managing collections
  • Must be customer service and relationship building oriented
  • Must demonstrate high standard of excellence
  • Must be proficient in Microsoft Word and Excel. Power Point, PhotoShop or Graphic Design experience appreciated.

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